“Instead of asking yourself, 'How will this replace me,' ask yourself, 'How can this help me?”

"...a few seconds of bravery can really deliver results and as far as I know, no one's ever been killed for trying to close somebody on a sale. So you know your life's not in danger, your pride might be in danger and your hopes might get crushed, but you're not going to be killed.”

“If the task is too big, it feels like climbing Mount Everest, most people won't even start. The small steps that you can master each day are ultimately what's going to win the war.”

"There is one and only one business. Everybody's in the exact same business. And that unique business is the manufacturing and delivery of delight."

"OKRs are really a feedback mechanism… it's a two-way street rather than a command-and-control mechanism.”

“Clear clutter to create space to allow more opportunities to enter your life and to create that sort of peaceful, harmonious environment.”

“In order to connect with authentic self, we need to be doing more of what is aligned to who we are, and that is doing more of the things that you love doing.”

“By combining these human insights with data-driven decision-making, organizations can ensure that the systems and experiences they design are truly aligned with the needs and expectations of those they serve.”

“Done is better than perfect.”

“If you walk away without creating a commitment, we don't have it. There's no teeth in the game.”

"Don't just write a book. Write a book that's going to position you as an authority. So, write with authority…”

“ The work is never ending. In schools, there's always more work in terms of preparing lessons and being prepared and worrying about students and the support they might or might not be receiving at home as well.”

“At the core of it, is the people, a lot of people want to talk about processes and tools, and that's great, but your project probably didn't fail because you used PMI version or Prince two's version, if you had weekly meetings or stand-up meetings...”

"Writing is not a solo sport.”

“People get caught up with digital and data and thinking, 'Oh, I've got to game the system. I've got to know the algorithm. But at the end of the day, remember that there's actually a human on the other end."

“You either grow within or you go without”

"If you can stand to have it done to 80% of how you would do it, you can have employees. And if you can't, then you should just stay a solopreneur."

“Persuasion is not limited only to business. It's certainly not only limited solely to sales, and it's not also only limited to simply management in all walks of life, professionals use persuasion. Doctors need to persuade. Lawyers, in particular, need to persuade, and in fact, at home, parents need to persuade.”

“We are all living our legacy every moment of every day, choice by choice.”

“Whenever we pretend to be something we're not, we're generally not going to be very successful at it. So, you shouldn't try to be the loudest voice in the room. You shouldn't try to be the person who speaks up the most at a meeting, because that's not just who you are as an introvert.”