“Trust is really a two-way street. And in order to build trust, there has to be a first mover. As a leader, it's incumbent upon you to be the first mover. And so, if you want to create a trusting environment within your team, you have to offer trust…”

“It's a simple breathing technique. You breathe in through your nose. So, you hold your breath for seven counts. And then you breathe out through your mouth for eight counts”

“Our beliefs create our reality, basically. So, for example, if we're running on the belief that we're not good enough, or we're not intelligent enough, or you know, if it's a business owner or an entrepreneur, that there's too much competition, whatever the belief is, if it's a negative belief, it's going to impact your life, your business, your personal life or your business growth and development.”

“We all need to embrace self-stress reducing techniques. Maybe meditation, you're taking time, five minutes a day, twice a day even, just to settle your mind...”

“Why don't you feel good in your clothing? And why do you keep peeling back? You need to ask yourself, Why about five times, and don't let yourself get off the hook because it becomes more and more difficult, the more you do it. However when you do, you're really going to get to the core. And oftentimes, it can be different to what you think your original motivator is…”

“Adopt an MVP mindset. MVP stands for minimum viable product and kind of iterating quickly. And essentially, the thinking there is that you need to build your kind of minimum, to the problem as quickly as possible, put it out there, get people testing it, using it, and then iterate it, you know, improve it, and change it up based on feedback.”

"If you don't promote yourself, who else should promote you? It is your responsibility.”

“Branding is really the key. A lot of people think , “I want to market my business, I want to sell more”, but branding is actually the key foundation of your business. And there's different elements of your brand. There's personal brands, and there's business brands.”

“The next thing I was going to talk about is continuous learning, and continuous improvement. And I think this is key, both as a company and as individuals, because we are also responsible for the future of all of our employees and all of our team members.”

“ My tips are really grounded in trying to take it from, as I say, less mysterious art to science. And tip number one for me, whenever we get an innovation brief, I'm always keen to think about, are there different angles to the problem? Are there ways to reframe it, and you can do this by a series of thinking habits...”

“Trust equals transactions. Essentially, if you have trust with a buyer, the sales easy, where you have got to kind of finagle and overcome objections and battle them is really what they're saying is...”

“Ensuring that you can also create an out of pattern, noteworthy experience through your message on that channel based on everything else at that channel exposes that prospective customer or existing customer to the right information…”

“I have long ago embraced, and it came from a weird place, that most things don't work. Failure is actually really my goal…The goal when you compete for strength is absolute failure. You haven't tried hard enough until you failed…”

“The first word in a question is often the most important. So, if you ask, Why did you do that, then that comes across as accusatory. And then you're setting up a more aggressive space, but if you open instead with what was going on for you, or tell me what was going on for you? Or how did that arise?..”

“And I guess the other thing that is that, to get clarity, a good question to ask is, are you winning from love? Or are you winning from fear? What's your modus operandi…”

“I think the first tip is really using your email list to book your calendar solid. And because we're what we all basically need to need to look at is very similar to Stephen Covey's begin with the end in mind with everything...”

“You need to align your purpose with your profession. So, what this essentially means is that if you want to be successful in sales, you really need to believe in what you do, people will assess you based on your level of conviction…”

“Salary can only go so far in your work experience. And I have always been under the impression that there's always somebody out there that's going to pay more. But when you pay the house high salary, and they actually get in the job, this is where sometimes some of the disconnects, start to happen…”

“When was the last time you actually laughed and giggled until you had a sore stomach, or had a massive smile on your face, that your cheeks started to get sore. Probably when you were a child or when you went to Disneyland 20 years ago...”

“When I first started, the very first meeting I ever had with my manager, he imparted to me this wisdom. He goes, Look, Richard, if you really want to go up the ladder really fast. Just do one thing. Just make your boss's life easier. Right? And I thought, okay, cool. Great. That's easy. And I was doing it for a few years at KPMG. And then I started getting juniors under me. And I'm like, hey, these juniors, how do I motivate them?..”